Phone icon. Need help? Call us on 0800 085 7371

Personal alarms to help you remain independent and healthy for longer

HEALTHCARE

Looking back: Telecare in 2020

2020 was a year like no other. We continued to work hard to help keep people safe and living longer in the homes they love with our life saving personal alarm service.

February 01, 2021

Telecare in 2020 infographic

 

Our staff did an outstanding job maintaining high standards under pressure, working remotely to ensure business as usual. As well as ensuring the health and wellbeing of our customers, we ensured staff were safe and well with wellbeing apps and additional support.

For our most vulnerable customers, we looked at more ways to support them. We offered free telephone access to nurses and pharmacists via our medical helplines from AXA Health and remote GP appointments from Dr@Hand.

We also launched five new products, including our fully digital Taking Care Anywhere, GPS tracker for seniorsand personal alarm.

We kept our average call time down to 6.2 seconds, handled over 1.1 million alarm calls and resolved over 46,000 enquiries, without calling 999 in 98% of alarm calls.

Our service has helped protect the NHS, resulting in an estimated saving of £58 million. *

Browse personal alarms

 

*Internal stats from our Emergency Resolution Centres. NHS savings calculated using publicly available costs and internal data based on calls resolved without emergency service intervention at point of alarm call, and reduction in hospital stays length due to quicker assistance in the event of a fall.

What to read next

Move more live more consortium awarded
June 9, 2023

Consortium wins £1.3m Innovate UK funding for game-changing health innovation

Move More Live More aims to tackle one of the most significant issues affecting the health and wellbeing of the older population: falls.

Technology care event
October 10, 2022

Exploring technology enabled support in the home

Taking Care were at UKTelehealthcare’s “How SMART is Your Home?”, 27th September 2022

St Johns Ambulance case study
July 15, 2022

Case study – London Borough of Bexley and St John Ambulance

We’re working with the London Borough of Bexley and St John Ambulance to provide a mobile response service.

Falls prevention solution launched
June 7, 2022

Taking Care launch the first consumer device designed to identify a risk of a fall

Taking Care Prevent is the first of it's kind service, designed to improve the health outcomes of older vulnerable customers by reducing the likelihood of a fall.