Your trusted TEC partner
Choosing the right Technology Enabled Care (TEC) partner is about more than choosing a provider. It’s about finding an organisation you can trust to represent your values, support your teams and protect the vulnerable people who rely on your services.
That’s why local authorities and housing associations across the UK choose Taking Care.
We help you deliver dependable, person-centred monitoring and TEC services that enable vulnerable people to live safely and independently at home, while giving you the confidence that every call will be handled with care professionalism and compassion.
Working as an extension of your team
From day one, we take the time to understand your organisation, your pressures and your priorities.
We work with you in a consultative, collaborative way and bringing our expertise to design services that align with your local goals and complement the ways your teams already work.
Our approach is:
- People-first - helping you improve experiences and outcomes
- Partnership-focused - working as a trusted extension of your team
- Technology-agnostic - giving you the flexibility to choose what works best
- Outcome-driven - helping you deliver measureable value and long-term impact
This means you stay in control, while benefitting from Taking Care’s proven expertise, reliable service delivery and ongoing support.
Reliability when it matters most
You need confidence that your TEC service will continue when people need it most. Taking Care operates a full 24/7/365 service with robust Business Continuity Plans designed to maintain business-as-usual operations during unforeseen disruptions, including sever weather, equipment failure, fire, staffing shortages, pandemics and other emergencies.
We have invested in advanced disaster recovery arrangements to help ensure continuity of service and minimise disruption. Our Serious Incident Escalation Framework also provides clear processes for managing and communicating significant incidents, so you are informed, supported and reassured at every stage.
Quality you can trust
Alongside regulated KPIs, we monitor performance through internal quality measures including call handling times, call quality and customer satisfaction. This helps ensure the people who rely on your service receive the highest standard of support, and you receive a partner who ensures more than compliance and is committed to continuous improvement.
Our dedicated Quality Assurance team works across the organisation to review performance, identify opportunities to improve and maintain a culture where service excellence is always the priority.
A shared commitment to your communities
We understand that the people using your services may be a their most vulnerable when they need help. That responsibility matters to you, and it matters equally to us. Our culture is built on compassion, trust and accountability, and runs throughout our organisation.
When you partner with Taking Care, you gain more than a provider. You gain an experienced TEC partner committed to helping you improve lives, strengthen communities and deliver trusted support now and in the future.
