Current customers who have a personal alarm that connects to the traditional analogue phone line should retain their analogue line and not be upgraded to a digital one. This is the recommendation after the major telephone providers signed the Government's Public Switched Telephone Network charter.
If you are a Taking Care customer who has already been upgraded to a digital phone line, we recommend you upgrade to a digital personal alarm. Digital personal alarms are unaffected by the switchover because they do not use a telephone landline. Instead, digital personal alarms have a roaming multi-network SIM that will automatically switch to the strongest available mobile network.
In some instances, your analogue personal alarm may work on a digital phone line but this should be considered an interim measure.
We've produced these videos to help Sky Broadband and TalkTalk Broadband customers connect their analogue In-Home Classic Personal Alarm to their router if their phone lines have been upgraded to new digital lines.
- You can find more information regarding how to setup and use your personal alarm in our Customer Support area.
In-home Classic Personal Alarm (Tunstall)
BT/EE Broadband customers
Sky Broadband customers
TalkTalk Broadband customers
In-home Classic Personal Alarm (Doro)
Sky Broadband customers
TalkTalk Broadband customers
