Live independently with a care alarm, and help if you need it

We are proud to be Trading Standards Approved, giving families confidence that our personal alarms meet high standards for service, transparency and reliability.

Every care alarm connects you to our UK-based Emergency Response Team, available 24 hours a day when help is needed.

Over 250,000 people and their families across the UK have relied on our alarms for reassurance at home and on the go.

Our digital alarms work without a landline, making them quick and easy to set up at home.

No hidden costs, with calls, data and repairs included for simple, transparent pricing.

Order today and receive your alarm with fast, reliable next working day delivery in England and Wales. 48-hour delivery available for other areas.

Our care alarms for the elderly provide reassurance for older adults while helping families feel confident that support is always close by.

A care alarm works by connecting the wearer to help at the press of a button.

When the alarm is activated:

1. The device sends an alert to a 24-hour Emergency Resolution Team
2. A trained specialist responds within seconds
3. They speak to the wearer through the device or base unit
4. Help is arranged if needed, such as contacting family members or emergency service

Some alarms also include automatic fall detection, which can trigger an alert without the button being pressed.

This provides reassurance that help can be reached quickly, even if the wearer is unable to call for assistance themselves.

If you have a long-term illness or disability, you may be eligible for VAT exemption, which could save 20% on the cost of your personal alarm. Many people qualify if a medical condition affects daily life or mobility.

When you order, we will guide you through the simple process of claiming VAT exemption. Find out more about VAT exemption and applicable medical conditions.

The right alarm depends on your lifestyle and the type of reassurance you want. Some people prefer a care alarm that works at home, while others choose a GPS personal alarm that works wherever they go.

Features such as fall detection, GPS location support or watch-style alarms can provide additional reassurance.

Setting up a personal alarm is quick and straightforward. Most alarms simply need to be plugged in and tested by pressing the button to connect to the Emergency Resolution Team.

Clear instructions are provided, and our team is always available if you need help.

If you fall, you can press the alarm button to connect with the response team, who will speak with you and arrange help if needed.

If you have a fall alarm, it can automatically send an alert if a fall is detected, even if you cannot press the button yourself.

If the button is pressed accidentally, the Emergency Resolution Team will simply check that you are safe. You can let them know it was a false alarm and no further action will be taken.

Most care alarms also let you cancel a false alarm call.

No. Modern digital personal alarms work using mobile networks, so they do not require a landline or internet connection. This makes them quick and easy to install in most homes and ready for the digital switchover.

Yes. Most personal alarms use mobile networks or digital base units rather than WiFi. This means the alarm continues working even if your home internet connection is unavailable.

Yes. Most personal alarms are water-resistant, so they can be worn in the shower or bathroom. This helps ensure you can call for help in places where slips and falls are more likely to happen.

Some alarms are designed for use at home, while GPS alarms work wherever you go in the UK, as long as there is mobile network coverage.

A personal alarm can be easier to use in an emergency because it is worn at all times and works with a single button press. Unlike a mobile phone, there is no need to unlock the device, search contacts or dial a number to get help.

The cost of a personal alarm in the UK depends on the type of device and monitoring service, with prices starting from £22.49 per month.

Most monitored alarms are available on a monthly subscription that includes the equipment and access to a 24-hour Emergency Resolution Team.

When a personal alarm is activated, the call is answered by a trained operator in a 24/7 alarm monitoring centre. The operator will speak with you through the alarm and arrange the right help based on your situation and emergency contacts.

A care alarm for elderly people is a wearable emergency alarm that allows older adults to call for help at the press of a button. These alarms connect to a monitoring team who can speak with the user and arrange help from family members, neighbours or emergency services.

A panic alarm for elderly relatives is a simple emergency button worn as a pendant, wristband or watch. When pressed, it immediately alerts a monitoring team who can speak to the person and arrange the right help.

Yes. Most alarms for the elderly are designed to be simple to use, with a single button to call for help. They are lightweight, comfortable to wear and require very little technical knowledge.

Yes. Personal alarms for seniors living alone provide reassurance that help can be contacted quickly if needed. Many families choose them to support independence while ensuring support is always available.

Care alarms can either be monitored 24/7 or set up to alert family members, depending on the type of service.

A monitored alarm connects to a 24-hour Emergency Resolution Team who can assess the situation and arrange the right support at any time. Family members are contacted if needed, but the initial response is handled by trained specialists.

A friends and family alarm sends alerts directly to chosen contacts, usually through a mobile phone or app. This means support depends on someone being available to respond.

Many people choose a monitored alarm for greater reassurance, as it provides consistent support without relying on others being available.

A good care alarm should be simple to use, reliable and suited to the wearer’s lifestyle.

Key features to look for include:

• 24-hour monitoring for immediate access to help
• Fall detection for automatic alerts
• GPS location support if the alarm will be used outside the home
• Water-resistant design for use in the shower or bathroom
• Clear two-way communication with a response team
• Comfortable, wearable design so it is worn every day
• No need for a landline, with built-in connectivity
  

The most important factor is choosing an alarm that the wearer is happy to use consistently.